Supportive Services for Veteran Families (SSVF)

Privacy and Cookie Policy

Effective Date: February 10, 2024

This Privacy Policy describes how Northeast Community Action Partnership and Best Point Development ("we," "us," or "our") collects, uses, and discloses personal information when you use our website/mobile application/service (collectively referred to as the "Service").

Information We Collect

1.1 Personal Information
We may collect personal information that you provide to us when using our Service, such as your name, email address, and password, when you create a user account. Additionally, when placing an online order, we may collect your name, email address, password, shipping address, and payment information.
1.2 Google Analytics
We use Google Analytics to collect information about your use of our Service. This includes data such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and other similar information. The information collected through Google Analytics is used to analyze website traffic and user behavior to improve our Service. Please note that this information is not linked to your personal information, user account, or identity.
1.3 Cookies
We use cookies on our website. Cookies are small text files that are stored on your device and contain information about your browsing activities. We use cookies, including Google Analytics cookies, to track website usage, improve the user experience, and store session information for user accounts. These cookies are not linked to your user account, personal information, or identity.

Use of Information

2.1 User Tracking and Website Analytics
The information collected through Google Analytics is used for website analytics purposes, including analyzing website traffic, user behavior, and trends. This helps us improve our Service, enhance functionality, and optimize the user experience.
2.2 User Website Accounts
We collect the email address, name, and password you provide when creating a user account. This information is used to authenticate your identity, provide access to personalized features, and communicate with you regarding your account and the Service.
2.3 Online Ordering
When placing an online order, we collect your name, email address, password, shipping address, and payment information. This information is necessary to process and fulfill your order, communicate order-related information, and provide customer support. We do not share this information with third parties, except when required to process your order or if you create a claim or require customer support for your order.

Data Sharing and Disclosure

3.1 Sharing with Service Providers
We may engage trusted third-party service providers to assist us in operating and managing the Service. These service providers may have access to your personal information and are only authorized to use it as necessary to fulfill their contractual obligations to us. Data stored by third-party service providers serve to enhance and track website usage to improve experience. Please see privacy policies provided by Google Analytics for further information.
3.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to a valid legal request or court order.

YouTube and Google
4.1 Use of YouTube API Services
Our website/application incorporates Google and YouTube APIs. Certain components of your Google or YouTube accounts may be accessed by YouTube for video embeds, however, our service does not access or store your Google or YouTube account data. Our service caches video list data directly from YouTube for all visitors and does not access your YouTube account to personalize or change the videos displayed. All YouTube data fetched, stored, and displayed is generic and is the same for all website visitors. Your use of Google and YouTube is subject to the Google Privacy Policy . You retain the option to manage your privacy settings within your Google and/or YouTube accounts to control the information shared with our services. This section may be updated without notice; thus, periodic reviews are advisable. By continuing to use our services, you acknowledge and agree to the terms outlined in this Google and YouTube API Usage section. Our website/application does not include or directly collect or transmit your personal information (referenced as Authorized Data by Google) in YouTube API requests. Your Google and personal information may be accessed by the YouTube video embed widget, which are subject to the Google Privacy Policy and the YouTube Terms of Service. All live stream and video embeds are subject to the YouTube Terms of Service.

Data Security
We implement reasonable security measures to protect the confidentiality and integrity of your personal information. However, please be aware that no data transmission or storage method can guarantee absolute security.

Your Rights and Choices
You have the right to access, update, or delete your personal information held by us. You can also manage your cookie preferences through your browser settings. If you have any questions or requests regarding your personal information or privacy practices, please contact us using the information provided at the end of this Privacy Policy.

Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take appropriate measures to remove the information.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices. We will notify through updates to this policy on this website and through regular privacy policy agreement notifications.